Bdtwin's Privacy Policy — Your information is completely secure

When you create an account and use our services on bdtwin, we collect certain necessary information. This privacy policy provides complete transparency about this. We never collect unnecessary or extra information.

Bdtwin collects two types of information — data you provide directly and technical information collected automatically.

• Name, email address, mobile number, and date of birth (at registration)
• Identity card or passport information (for KYC verification)
• Payment information — mobile banking number or bank account details
• IP address, browser type, and device information (collected automatically)
• Platform activity logs — game history, login times, and more
• Information and messages provided during support contact

Bdtwin uses collected information only for specified purposes. No data is used beyond its intended purpose. Respecting your privacy is our core principle.

• Fraud prevention and compliance with Anti-Money Laundering (AML) regulations
• Legal obligation fulfillment and compliance with regulatory authorities
• Ensuring platform security and detecting suspicious activity

Bdtwin never sells your personal information. However, limited information may be shared with trusted partners to operate our services.

Bdtwin follows industry-leading standards to protect your information. With multiple layers of security in place, unauthorized access is extremely unlikely.

• 256-bit TLS/SSL encryption — secure for all data transfers
• Two-Factor Authentication — additional security for your account
• Regular security audits and penetration testing
• Encrypted storage in database — your information stays secure
• 24/7 security monitoring and detection of suspicious activity
• Strict access controls — only authorized staff can access information

Bdtwin uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential cookies: Essential for login sessions and security — these cannot be disabled.
• Performance cookies: Used to enhance site speed and performance.
• Functionality cookies: Helps remember your preferences — such as language settings.
• Analytics cookies: Collects usage statistics to help improve our services.

Each bdtwin member has specific rights over their own information. We fully respect these rights and respond promptly to any requests.

• Right to access your information: You have the right to know what information we hold about you.
• Right to correction: You may request updates to incorrect or outdated information.
• Right to deletion: You may request deletion of your information under certain conditions.
• Right to object to processing: You may object to the use of your information for specific purposes.
• Right to data portability: You can request your information in a specific format.
• Marketing Opt-Out: You can stop promotional communications at any time.

Bdtwin retains your information only as long as necessary. Retention periods depend on the type of data and legal requirements.

• Information for active accounts — retained while the account is active.
• Transaction information — retained up to 5 years if legally required.
• KYC documents — retained for 5 years even after account closure, as required by regulations.
• Support contact records — retained for up to 3 years.
• When an account is closed, additional information is automatically deleted.

Bdtwin is for ages 18 and above only. We do not collect or process information from minors, and we maintain strict policies on this matter.

• Age verification is mandatory at registration — accounts cannot be created for anyone under 18 years old.
• During KYC verification, age is verified a second time through identity documents.
• If a minor's information is accidentally collected, it is immediately deleted.
• Parents or guardians can contact bdtwin support if they have concerns.

Bdtwin reserves the right to update this privacy policy at any time. Members will be notified in advance of significant changes.

• For significant changes, you will be notified via email or platform notification.
• The revised policy becomes effective from the date of publication.
• If you continue using bdtwin after policy changes, your consent to the new policy is implied.
• Previous versions of the policy may be obtained through support.

If you have any questions, concerns, or complaints about this privacy policy, contact bdtwin support. We are always ready to help.

• Send requests to correct or delete information directly to support.
• If you suspect a privacy breach, notify support immediately — we will respond within 24 hours.
• Data portability or access requests can be sent via email.
• You can also submit general inquiries through our Live Chat.